FAQ & Contact

Check our frequently asked questions or contact us – see below.

The current regulations (May 2022): • No more 3G/2G-checks. • contact tracing not necessary any more • Common areas of indoor events/culture/museums currently do NOT mandate any FFP2-masks.
You can book right here on www.firstescape.at – simply click on "Booking" in the navigation, select the number of players and your desired date. Our 4 quests will display all available time slots which you can add to your shopping cart.
After countless reservations, where teams did not show up, our management had to change things and we can now only accept bookings paid in advance. You can either complete your booking here on our website or come to our escape room to book your adventure at our cash desk.
Our webshop offers Paypal, direct transfer ("Sofortüberweisung") and credit card payments. If you come to our venue and place your booking here, we can accept ATM-card, cash or credit card. All payments must be made during booking, not on the date of your game.
The best way to come to First Escape is via public transport, as parking is always a little tricky in old town Vienna. However, the parking garage underneath Neuer Markt is only about 250m from us (3 minutes on foot). For more information, please follow this link: https://www.bestinparking.com/de/at/garage/garage-neuer-markt
Our adventures are playable in English or German. It would be best to confirm your preferred language upon your arrival- Prerecorded narration is either in English or German, while printed texts are bilingual.
The quests THE CASTLE and THE OPERA are suitable for younger audiences as well. We do observe, that from an age of 8 and above, kids tend to contribute well to solving the puzzles. THE SUBWAY is also suitable for younger audience, the puzzles in this quest might but appear disproportional difficult to players under an age of 12. But we do not apply any minimum age to joining in, as long as a caretaker over 18 is part of the team. For groups aged between 12 and 14, the cartetaker may also comfortably sit in our waiting area during the adventure. Guests from the age of 14 years can visit our quests completely by themselves. We do however note that our quest HOTEL ROOM13 is scary and hence limited to audiences aged 16 and above. If guided by their parents, younger audience is allowed to play Hotel Room 13 as well. If the quest must be cancelled by players during the game because they are to scared, there can't be any refund.
We are sorry to hear that you can't make your appointment. If you inform us until at least 24 hours before your appointment, we will happily reschedule your appointment to another (available) time slot within the following 2 months free of charge. Should your notice reach us less than 24 hours before your appointment, 30% of the initial price of your booking will be charged for a rescheduling. Concellations/Refunds are not possible – as per our terms and conditions. No-shows also forfeit their right to claim any refunds or rescheduling.
Currently we offer the following types of gift vouchers: a 4-person voucher and a 6-person voucher for our regular 60-minute adventures and 4-person and 6-person RAVEN vouchers, which cover extended duration quests (THE SUBWAY). These are "open gift vouchers", meaning the person they are given to can redeem them for any of our quests on any day (as long as the slot is available) for up to 4 people (up to 6 people respectively). The price for the voucher also covers the premium preprinted paper envelope, a cardboard voucher, authentic custom wax seal, 8-page brochure as well as delivery fees. Should the booking be made for less people than stated on the voucher or a cheaper adventure, the difference is not refundable.
No price refunds can be made, unfortunately. Our gift vouchers are not vouchers of monetary value, but offer the relevant quest for any chosen time slot in any of our price categories.
Thank you for purchasing a Jollydays voucher. We invite your to visit the "booking" section on our website to find a suitable (available) time slot for your adventure. Once you found a date/time, please let us know by email or phone (it would be helpful to tell us your Jollydays ticket number). We will complete your reservation for you. Please give your printed Jollydays ticket to our team on the day of your game.
The maximum number of players for each adventure is 6 people. However, 4-player groups will have the best experience – in terms of amount of puzzles per player and room setup.
The maximum number of players is 6 per quest. The ideal number is 4 per quest, as then all players have a chance to contribute to solving the puzzles and aren't in danger of stepping on each other's toes. Speaking from experience, having more than 6 players in a quest usually leads to the puzzling fun taking a nose dive real quick. Lack of space and fire safety regulations also don't allow for more than 6 players per quest. So our recommendation for groups of more than 6 players would be to play two or more quests simultaneously, if available.
Unfortunately, we do not allow pets on our premises.
Yes, you can. Should you have a 4-player booking, for instance, and bring along a fifth player on the day of your game, you just pay the additonal costs at our cash desk (for a 60-minute quest from 12€, for THE SUBWAY from 17€). The maximum number of players for each room should not be exceeded. Should you play with less people than initially booked and paid, then we cannot refund any non-playing people, unfortunately.
Please arrive 5–10 minutes prior to your appointment, to ensure a timely operation. That way, we can have a punctual operator-introduction for all the groups, where we explain everything you need to know before entering your respective rooms.
We do not actually lock you up. Despite being an "Escape Room", your objective will not primarily be to escape, but rather to fulfill your mission in an interactive story. The entrance doors to each adventure are fire protection doors, which have no means to be locked. That way, you can always leave the adventure for any reason or in case of an emergency. Furthermore, our operators monitor the rooms by CCTV, making sure everything is in order. So, no need for any worries!
All entrances to our adventures are fitted with fire protection doors, that have no means to be locked. In case of a power cut, a closed circuit emergency light system will illuminate the rooms, all doors are unlocked and open in the direction of the escape routes. We have a range of fire extinguishers and escape route signs are illuminated and clearly marked. Our rooms and props have been constructed from certified materials and are flame retardant. An inspector of the municipal department for events and safety has approved our business location.
Our rooms are well suited for school classes and field trips. We synchronised the starting times for all adventures, so that the rooms can easily be started simultaneously. This creates a popular competition character, if groups want to race each other. Our rooms can fit up to 6 people each. Therefore, we can accommodate up to 24 people in one turn simultaneously. Please note that our quest HOTEL ROOM 13 is only suited for players aged 16 and above. If players are under 14 years of age, an adult caretaker has to be present – at least in the waiting area.
Our adventures are suitable for all sorts of team events. They help develop collaborative strategies and are ideal for team building exercises. The quest shows how teams perform under pressure and how they tackle problem solving. Of course, it's also buckets of fun! There are no special birthday discounts available, but in turn you will have an unforgettable birthday experience!
This room is a creepy room in which horror elements such as loud noises, rapid changes of light and morbid decorations are used. Especially for younger players this can be a little too scary and overburden them, so this room is only playable from the age of 16 years.
First Escape is located in two historic underground vaulted basements underneath the old town. There is no lift or ramp and the toilets are located in the second floor below ground. We are therefore not suitable for people in wheelchairs. We can place a chair into any quest to allow for seating breaks. Like in most Escape Rooms our riddles are designed to be solved using several senses. Therefore, people with sight or hearing impairments should be accompanied by players, who have these senses without restrictions.

Send us a message with your request or questions

Or give us a call at: +43 1 5122479